Refund Policy

7-Day Refund Window

Subscriptions cancelled within 7 days of your first purchase are eligible for a full refund, provided you have not consumed any doorstep lab collection service or downloaded a full biomarker report generated from a paid feature. No refunds are provided after the 7-day window, or after any included service has been consumed, whichever comes first.

How to Request a Refund

Email support@arogyos.com from your registered email address with your order/transaction ID and the reason for your request. We acknowledge all refund requests within 12 hours.

Processing Time

Approved refunds are processed back to your original payment method: 5-7 business days via Razorpay (India), or 5-10 business days via Lemon Squeezy (international), subject to your card issuer.

Renewals

Automatic renewal charges are not eligible for the 7-day new-purchase refund window. Cancel at least 24 hours before your renewal date from Settings → Subscription to avoid a charge.

Non-Refundable Circumstances

Requests made after the 7-day window, accounts terminated for violating our Terms of Service, and doorstep lab collection services that have already been fulfilled are not eligible for a refund.